Your device isn't recognized by your Mac

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Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Tech Mac OS X 10.6/10.7/10.8. The Mobile Mouse Server installs easily on both Mac and mobile iDevice. Mobile Mouse is the server software to accompany the Mobile Mouse App for. Mar 12, 2020  Find the appropriate download link in the upgrade instructions for each macOS version: macOS Catalina, macOS Mojave, or macOS High Sierra Installers for each of these macOS versions download directly to your Applications folder as an app named Install macOS Catalina, Install macOS Mojave, or Install macOS High Sierra. Mac OS’s Mouse Acceleration Issue. A few Google searches will tell you that Mac OS has an issue with mouse acceleration with high DPI mice, AKA “gaming mice”. To add insult to injury, some. Thank you for reaching out to us and its great to see your interest towards our Logitech products. I would like to inform you that our MX series products can be connected only to Mac OS X 10.13 and later devices. Hence, you are unable to connect the mouse to your Mac. Not to worry, we do have some products which are compatible with your Mac.

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Make sure that your wireless mouse, keyboard, or trackpad is turned on

The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

When you turn these devices on, they appear as Connected in the Bluetooth section of System Preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple () menu > System Preferences. Then select Bluetooth and make sure that Bluetooth is turned on.

Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

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Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

Turn the device off and on

If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Your mouse or keyboard intermittently stops responding

Follow these steps if your mouse or keyboard sometimes stops responding temporarily.

Click or press a key

• Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.

Check for signal interference

• Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
• Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
• Avoid putting metal objects between your wireless device and your Mac.

Your mouse doesn't scroll up or down or side to side

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If you can't use your mouse to scroll through a web page or document, see Mac Basics: Multi-Touch gestures to make sure your Gestures are configured correctly. You can also try adjusting your scrolling speed preferences.

Your mouse or trackpad doesn't track as expected

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Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

• Choose Apple menu > System Preferences, then select Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
• Try using a different surface to see if the tracking improves.
• Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
• If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices can affect tracking.

Learn more about what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

1. Choose Apple menu > System Preferences, then select Language & Region.
2. Click the Keyboard Preferences button.
3. Click on the Input Sources tab.
4. Make sure that the keyboard language that you use is listed on the left side. If it's not, click and choose from the languages that appear.
5. Select the checkbox next to Show Input menu in menu bar.
6. Click on the Keyboard tab, then select the checkbox next to Show keyboard and emoji viewers in menu bar.
7. Choose Show Keyboard Viewer from the Input menu in the menu bar. The Keyboard Viewer showing the keyboard layout appears on your display.
8. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

If you enable the Mouse Keys feature, many keys might not respond as you expect. Here's how to turn off Mouse Keys:

• In OS X 10.8 or later, choose Apple menu > System Preferences. Click on Accessibility, then choose Mouse & Trackpad from the list on the left side. Then deselect the Enable Mouse Keys checkbox.
• In OS X 10.7.5 or earlier, choose Apple menu > System Preferences. Click on Universal Access, then select the Mouse & Trackpad tab. Then select the Off button next to Mouse Keys.

If issues with keys persist, try starting up your Mac in single-user mode to see whether a software issue is causing the problem.

These advanced steps are primarily for system administrators and others who are familiar with the command line. You don't need a bootable installer to upgrade macOS or reinstall macOS, but it can be useful when you want to install on multiple computers without downloading the installer each time.

Download macOS

Find the appropriate download link in the upgrade instructions for each macOS version:

macOS Catalina, macOS Mojave, ormacOS High Sierra
Installers for each of these macOS versions download directly to your Applications folder as an app named Install macOS Catalina, Install macOS Mojave, or Install macOS High Sierra. If the installer opens after downloading, quit it without continuing installation. Important: To get the correct installer, download from a Mac that is using macOS Sierra 10.12.5 or later, or El Capitan 10.11.6. Enterprise administrators, please download from Apple, not a locally hosted software-update server.

OS X El Capitan
El Capitan downloads as a disk image. On a Mac that is compatible with El Capitan, open the disk image and run the installer within, named InstallMacOSX.pkg. It installs an app named Install OS X El Capitan into your Applications folder. You will create the bootable installer from this app, not from the disk image or .pkg installer.

Use the 'createinstallmedia' command in Terminal

1. Connect the USB flash drive or other volume that you're using for the bootable installer. Make sure that it has at least 12GB of available storage and is formatted as Mac OS Extended.
2. Open Terminal, which is in the Utilities folder of your Applications folder.
3. Type or paste one of the following commands in Terminal. These assume that the installer is still in your Applications folder, and MyVolume is the name of the USB flash drive or other volume you're using. If it has a different name, replace MyVolume in these commands with the name of your volume.
   Catalina:*
   Mojave:*
   
   High Sierra:*
   El Capitan:
   
4. Press Return after typing the command.
5. When prompted, type your administrator password and press Return again. Terminal doesn't show any characters as you type your password.
6. When prompted, type Y to confirm that you want to erase the volume, then press Return. Terminal shows the progress as the bootable installer is created.
7. When Terminal says that it's done, the volume will have the same name as the installer you downloaded, such as Install macOS Catalina. You can now quit Terminal and eject the volume.

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* If your Mac is using macOS Sierra or earlier, include the --applicationpath argument, similar to the way this argument is used in the command for El Capitan.

Use the bootable installer

After creating the bootable installer, follow these steps to use it:

1. Plug the bootable installer into a compatible Mac.
2. Use Startup Manager or Startup Disk preferences to select the bootable installer as the startup disk, then start up from it. Your Mac will start up to macOS Recovery.
   Learn about selecting a startup disk, including what to do if your Mac doesn't start up from it.
3. Choose your language, if prompted.
4. A bootable installer doesn't download macOS from the Internet, but it does require the Internet to get information specific to your Mac model, such as firmware updates. If you need to connect to a Wi-Fi network, use the Wi-Fi menu in the menu bar.
5. Select Install macOS (or Install OS X) from the Utilities window, then click Continue and follow the onscreen instructions.

Learn more

For more information about the createinstallmedia command and the arguments that you can use with it, make sure that the macOS installer is in your Applications folder, then enter this path in Terminal:

Catalina:

Mojave:

High Sierra:

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El Capitan: